Refund Policy

This Refund Policy explains how refunds, cancellations, and disputes are handled by Brilliantor ("we", "us", "our") for services purchased through https://brilliantor.com/. By purchasing our services, you agree to this Refund Policy.

1. General Policy

Brilliantor primarily provides professional, customized, and service-based offerings. Due to the nature of these services, all payments are non-refundable unless explicitly stated otherwise in a written agreement.

2. When Refunds May Be Considered

Refunds may be considered only in the following limited circumstances:

• A duplicate payment was made in error.
• A technical error caused an incorrect charge.
• Brilliantor is unable to begin the agreed services due to internal reasons.
• A written agreement or proposal explicitly includes a refund clause.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Work has started, partially or fully.
• Delays caused by the client, including late feedback, missing assets, or lack of communication.
• Change of mind after purchase.
• Dissatisfaction based on subjective preferences once work has commenced.
• Failure to achieve expected business results, revenue, rankings, or performance.
• Services delivered according to the agreed scope.

4. Cancellation Policy

You may request cancellation by contacting us in writing.

• If cancellation is requested before work has started, we may, at our discretion, issue a partial refund after deducting administrative or processing fees.
• If work has already started, no refund will be issued.
• For ongoing or subscription services, cancellation will apply to future billing cycles only.

5. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting Brilliantor is considered a violation of this Refund Policy. We reserve the right to suspend services, revoke access to deliverables, and dispute chargebacks with supporting documentation.

6. Processing of Approved Refunds

If a refund is approved, it will be processed using the original payment method. Processing times depend on the payment provider and may take 5–10 business days or longer. Transaction or processing fees charged by payment providers are non-refundable.

7. Taxes and Fees

Any taxes, duties, or government fees included in payments are non-refundable unless required by law.

8. Changes to This Refund Policy

Brilliantor may update this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact

For refund or cancellation requests, contact us at:

Business name: Brilliantor
Website: https://brilliantor.com/
Email: info@brilliantor.com
Phone: +880-9696-968178, +1 (347) 378-6657